At Truepetalz, operated by Oryndel Light Hub, we treat user ("you," "your") privacy as a top priority. In this policy, “we,” “us,” and “our” refer to Oryndel Light Hub, while “you,” “your,” and “user” refer to our valued customers. We understand that sometimes fashion accessories choices may change, and you may need to cancel an order. The following guidelines explain how cancellations are handled.
You may cancel your order within 24 hours of placing it or before it has been shipped, whichever occurs first. To request a cancellation, please contact our customer support team via email.
Eligible orders will receive a full refund to the original payment method within 5 to 7 business days, ensuring a quick and reliable return of your funds.
Once an order has been shipped, cancellation is not possible. However, you may initiate a return after receiving the product in accordance with our Return and Refund Policy.
We do not offer modifications to items or delivery addresses after an order is placed. If you wish to make changes, please cancel the existing order (if eligible) and place a new one.
For any cancellation requests, reach out to our support team at: oryndellighthub@gmail.com.
We appreciate your understanding and continued trust. For further questions, our team is always available to assist you promptly.
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