At Truepetalz, operated by Oryndel Light Hub, we treat user ("you," "your") privacy as a top priority. In this policy, “we,” “us,” and “our” refer to Oryndel Light Hub, while “you,” “your,” and “user” refer to our valued customers. We are committed to providing a smooth, reliable, and efficient shopping experience. This Shipping and Delivery Policy outlines the terms and conditions for the shipment of products purchased through our platform. By placing an order, you agree to comply with the terms outlined here.
We currently deliver to all pin codes across India. International shipping is not available at this time. Our goal is to make men’s and women’s accessories accessible to every corner of the country.
Orders are generally processed within 1 to 2 business days, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email containing all relevant details.
Depending on your delivery location and courier availability, you can expect your order to arrive within 3 to 8 working days. We aim to ensure that your selected accessories reach you promptly and safely.
If delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. Customers may request a re-delivery at any time by contacting our support team.
If your order arrives damaged, please contact our customer support team within 48 hours and provide clear photographic evidence. In the case of lost shipments, we will coordinate with the courier partner to either replace or refund your order after verification.
For any questions regarding shipping and delivery, please reach out to us at: oryndellighthub@gmail.com.
We appreciate your trust in shopping with us and are dedicated to providing a seamless, timely, and reliable delivery experience for all your fashion accessories.
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